Shipping policy
At The Hook Project, we are committed to delivering your orders safely and on time. Please review our shipping policy below.
Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation unless specified otherwise.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During sale periods, festive seasons, or high-demand periods, processing times may be slightly longer.
Shipping Coverage
We currently ship across India.
If you require delivery to a location not covered by our courier partners, please contact our support team before placing your order.
Delivery Timelines
Estimated delivery times are:
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–7 Business Days |
| Tier 2 & Tier 3 Cities | 5–10 Business Days |
| Remote Locations | 7–14 Business Days |
Delivery timelines are estimates and may vary due to factors beyond our control.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Free shipping promotions may be offered from time to time and are subject to specific terms and conditions.
Order Tracking
Once your order has been shipped, you will receive:
- Shipping confirmation via Email/SMS/WhatsApp
- Tracking number
- Courier partner details
Customers can track their shipment using the tracking link provided.
Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Natural disasters
- Government restrictions
- Courier network disruptions
- Public holidays
- Incorrect shipping information provided by customers
The Hook Project shall not be held responsible for delays caused by such circumstances.
Incorrect Address Information
Customers are responsible for providing accurate shipping details.
If an incorrect or incomplete address is provided:
- Delivery delays may occur.
- Additional shipping charges may apply.
- We cannot guarantee successful delivery.
Failed Delivery Attempts
If delivery cannot be completed after multiple attempts by the courier partner:
- The package may be returned to us.
- Reshipping charges may apply for re-dispatching the order.
Damaged Packages
If your package arrives visibly damaged:
- Take clear photos of the package before opening.
- Contact us within 48 hours of delivery.
- Share your order number and supporting photographs.
Claims submitted after this period may not be eligible for review.
Lost Shipments
In the rare event that a shipment is lost in transit:
- We will coordinate with the courier partner for investigation.
- Resolution timelines may vary depending on the courier partner's policies.
Contact Us
For shipping-related enquiries, order updates, custom orders, or general assistance, please contact:
The Hook Project
📧 Email: admin@thehookproject.in
📱 WhatsApp: +91 82404 34655
🌐 Website: www.thehookproject.in
🕒 Customer Support Hours
Monday – Saturday
10:00 AM – 7:00 PM IST
We aim to respond to all enquiries within 24 business hours.
Thank you for supporting handmade creations crafted with care. 🤍
Last Updated: June 2026
