Refund policy
At The Hook Project, we strive to ensure that every order reaches you in perfect condition. If you encounter any issues with your purchase, please review our refund and return policy below.
Returns & Replacements
We accept return or replacement requests only in the following cases:
- The product received is damaged during transit.
- The product received is defective or has a manufacturing defect.
- The wrong product was delivered.
- The product is incomplete or missing parts.
To initiate a return or replacement request, please contact us within 48 hours of delivery with clear photographs and a brief description of the issue.
Contact Details:
- Email: admin@thehookproject.in
- WhatsApp: +91 8240434655
Non-Returnable Items
The following items are not eligible for return, replacement, or refund:
- Products damaged due to misuse, negligence, or improper handling.
- Minor variations in color, texture, or appearance resulting from screen settings or handcrafted production.
- Products returned without prior approval from our support team.
- Customized, personalized, or made-to-order products.
- Products that have been used, altered, or damaged after delivery.
Verification Process
Once we receive your request, our team will review the details and may request additional information or images.
After verification, we will determine whether a replacement, store credit, or refund is appropriate based on the nature of the issue.
Return Shipping
For approved returns resulting from damaged, defective, or incorrect products, return shipping costs will be borne by The Hook Project.
Customers should not return any product without receiving instructions from our support team.
Replacements
Approved replacement orders will generally be dispatched within 3–5 business days after verification and approval.
Replacement delivery timelines may vary depending on the customer's location and courier service availability.
Refunds
If a refund is approved:
- Refunds will be processed to the original payment method used for the purchase.
- Refunds are typically initiated within 7–10 business days of approval.
- Depending on your bank, card issuer, or payment provider, it may take additional time for the amount to reflect in your account.
Order Cancellation
Orders may be cancelled within 12 hours of placement, provided they have not already been processed or shipped.
Once an order has been shipped, it cannot be cancelled.
To request a cancellation, please contact us as soon as possible.
Delivery Issues
If your order is marked as delivered but has not been received, please notify us within 48 hours of the delivery update so that we can investigate the matter with the shipping partner.
Contact Us
For any questions regarding returns, replacements, refunds, or cancellations, please contact us:
The Hook Project
Email: admin@thehookproject.in
WhatsApp: +91 8240434655
Website: thehookproject.in
